A contingency model of citizens' attitudes toward e-government use

This paper explores the contingency effects of citizens’ demographic and relationship quality characteristics on the connection between e-government attitudes (as measured by satisfaction) and e-government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of 268 citizens uncover several noteworthy findings. The study reveals that the relationship between e-government attitudes and visit frequency and the number of completed transactions differs according to citizens’ education and gender as well as their perceptions of the trustworthiness and value of e-government. In particular, it is interesting to note that trust in e-government plays a stronger role in moderating the relationship between e-government attitudes and the number of completed transactions, whereas perceived e-government value exerts a stronger role in moderating the relationship between attitudes and visit frequency. The practical and research implications of these results are discussed.